Shipping & Delivery
Shipping & Delivery Policy
Last Updated: September 8, 2026
This Shipping & Delivery Policy explains how orders placed through Pearvely are processed, shipped, tracked, and delivered.
Pearvely is operated by SwiftGoal LLC, a limited liability company registered in the State of Colorado, United States.
1. Order Processing
Orders are generally processed within 3 business days after payment has been successfully received.
Order processing may include:
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Order and payment verification;
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Product availability confirmation;
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Order preparation; and
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Packaging for shipment.
Processing time is separate from shipping time and is not included in the estimated shipping times shown below.
Orders placed on weekends or public holidays may begin processing on the next business day.
2. Estimated Shipping Times
After an order has been processed and dispatched, the estimated standard shipping times are:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 2–4 weeks |
| Canada | 2–4 weeks |
| Australia | 2–4 weeks |
| New Zealand | 2–4 weeks |
| United Kingdom | 2–4 weeks |
| Europe | 2–4 weeks |
| Other Supported Countries and Regions | 2–5 weeks |
These estimates begin after the applicable shipment has been dispatched.
Processing time and shipping time are separate.
For example, an order shipped to the United States is generally processed within 3 business days, followed by an estimated 2–4 week shipping period after dispatch.
Estimated shipping times are provided for reference and are not guaranteed delivery dates.
Actual delivery times may vary because of:
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Destination;
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Carrier operations;
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Customs processing;
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Local postal services;
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Public holidays;
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Severe weather;
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Peak shopping periods;
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Local delivery disruptions; or
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Other circumstances outside our reasonable control.
3. Shipping Charges
Pearvely charges a flat standard shipping fee of USD $5.99 per order for all supported destinations worldwide.
The standard shipping fee does not vary based on the shipping destination.
The applicable USD $5.99 shipping charge will be displayed during checkout before payment is completed so that you can review the total cost of your order before placing your purchase.
If an order is divided into multiple packages by Pearvely, you will not be charged an additional shipping fee solely because the order is shipped in separate packages.
The standard shipping fee is separate from any customs duties, import taxes, or other government charges that may apply to an international shipment, as explained in Section 12 of this policy.
Any temporary shipping promotion, if offered, will be clearly disclosed before purchase together with the applicable terms and eligibility requirements.
4. Fulfillment and Shipment Locations
Pearvely works with fulfillment and logistics service providers to prepare and ship customer orders.
The fulfillment location used for an order may depend on:
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Product availability;
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Inventory location;
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Delivery destination; and
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Operational fulfillment requirements.
Products in the same order may therefore be dispatched from different fulfillment locations.
A single order may arrive in more than one package, and different packages may be delivered on different dates.
Customers will not be charged additional shipping fees solely because Pearvely divides an order into multiple shipments.
5. Order Tracking
When tracking information is available, we will provide a tracking number after the applicable shipment has been dispatched.
Tracking information may take several business days to become active while the shipment is transferred to and scanned by the carrier.
You may use the tracking link included in your shipping confirmation.
Where supported, you may also check a tracking number through a third-party shipment tracking service such as 17TRACK.
If tracking information has not updated for an extended period, please contact:
Please include your order number so that we can review the available shipment information.
6. Split Shipments
Some orders may be shipped in multiple packages because products are fulfilled from different locations or become ready for dispatch at different times.
If your order is divided into multiple shipments:
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You may receive more than one tracking number;
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Packages may arrive on different dates; and
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Receiving one package does not necessarily mean that another item is missing.
You will not be charged an additional shipping fee solely because Pearvely divides your order into multiple shipments.
Please review all available tracking information before reporting an item as missing.
7. Delayed Shipments
Occasionally, a shipment may take longer than the estimated shipping timeframe.
Possible causes include:
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Carrier delays;
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Customs processing;
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Local postal or delivery disruptions;
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Severe weather;
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Public holidays;
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Peak shopping periods;
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High shipment volumes;
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Incorrect or incomplete delivery information; or
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Other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact:
Include your order number and any available tracking information so that we can review the shipment status.
8. Lost or Damaged Shipments
If a shipment appears to have been lost in transit or an item arrives damaged, please contact us as soon as reasonably possible at:
Please provide, where applicable:
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Your order number;
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A description of the issue;
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Relevant tracking information;
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Clear photographs of the damaged item; and
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Photographs of the packaging.
We may review the available shipment information with the relevant fulfillment provider or carrier.
Where a shipment is confirmed to have been lost in transit or an item is confirmed to have been damaged during delivery, we will provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer protection requirements.
For damaged items, we recommend contacting us within 14 days of delivery where reasonably possible.
This recommended reporting period does not limit any consumer right that cannot legally be excluded.
9. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review:
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Recipient name;
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Street address;
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Apartment, suite, or unit number;
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City;
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State or province;
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Postal or ZIP code;
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Country; and
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Contact information.
If you notice an error after placing your order, please contact:
as soon as possible.
We will make reasonable efforts to update the shipping information before dispatch, but changes are not guaranteed because order processing may begin shortly after purchase.
Once an order has been dispatched, we may be unable to change the delivery address.
10. Order Changes and Cancellations
If you need to request an order change or cancellation, please contact:
within 24 hours of placing your order.
Please include your order number and clearly describe the requested change.
We will make reasonable efforts to accommodate timely requests. However, changes or cancellations are not guaranteed because processing may begin shortly after an order is placed.
Once an order has been dispatched, it generally cannot be cancelled or modified.
After delivery, eligible products may be returned in accordance with our Return & Refund Policy.
11. Product Availability
Shipping estimates apply to products that are available for fulfillment when an order is processed.
If an item becomes unavailable after an order is placed, we will contact you using the contact information associated with your order.
We will not substitute an unavailable item with a different product without your authorization.
If we cannot fulfill an item and no acceptable alternative arrangement is agreed upon, the applicable amount will be refunded to the original payment method.
12. Customs and International Delivery
International shipments may be subject to customs processing, import requirements, duties, taxes, or other government charges depending on the destination.
The USD $5.99 standard shipping fee does not include customs duties, import taxes, or other government charges that may be imposed by authorities in the destination country or region.
Where such charges apply, their treatment will depend on the destination and applicable requirements.
Customs procedures may increase delivery time beyond the estimates stated in this policy.
Pearvely does not control the processing times of customs authorities or local delivery agencies.
Nothing in this section limits any disclosure requirement or consumer right provided by applicable law.
13. Delivery Confirmation
A shipment may be recorded as delivered when the applicable carrier confirms delivery to the shipping address provided with the order.
If tracking shows that your package has been delivered but you cannot locate it, please first check:
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The delivery area around your address;
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Your mailbox or parcel locker;
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Other members of your household;
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Building reception or property management; and
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Any delivery notice provided by the carrier.
If the package still cannot be located, please contact:
Include your order number and tracking information so that we can review the available delivery information.
14. Returns and Refunds
Shipping-related return and refund requests are handled in accordance with our Return & Refund Policy.
Eligible return requests may be submitted within 30 days of delivery.
Before sending any product back, please contact:
and follow the return instructions provided by our customer support team.
Do not send a product return to our principal office address unless Pearvely specifically confirms that address as the authorized return location for your return.
Once an approved return is received and inspected, any approved refund will be issued to the original payment method within 5 business days.
Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.
Please review our Return & Refund Policy for complete return eligibility, return shipping, and refund terms.
15. Contact Us
If you have questions about order processing, shipping, tracking, delivery, or an existing order, please contact us:
Brand: Pearvely
Operating Company: SwiftGoal LLC
Colorado Secretary of State ID: 20241631144
Principal Office Address:
525 S Broadway
Los Angeles, CA 90013
United States
Customer Support Email:
support@pearvely.com
Customer Support Phone:
+1 650-219-1001
The principal office address above is provided for business identification and correspondence purposes.
For product returns, please contact customer support and follow the return instructions provided under our Return & Refund Policy. Do not send a product return to the principal office address unless Pearvely specifically confirms that address as the authorized return location.