Contact Us
Contact Us
We’re here to help with questions about products, orders, shipping, tracking, returns, refunds, or delivery.
Order Tracking
Once your order has been dispatched and tracking information becomes available, you can use the tracking number provided in your shipping confirmation to check the shipment status.
Where supported, you may also track your shipment through 17TRACK at:
Please note that tracking information may take several business days to become active after dispatch while the shipment is transferred to and scanned by the carrier.
If your tracking information has not updated for an extended period, please contact us and include your order number so that we can review the available shipment information.
Customer Support
Before contacting us, you may also find helpful information in our FAQ, Shipping & Delivery Policy, or Return & Refund Policy.
For additional assistance, please contact us by email or through the contact form on this page.
Email: support@pearvely.com
Phone: +1 650-219-1001
When contacting us about an existing order, please include your order number and a brief description of your request so that we can assist you more efficiently.
We generally respond to customer inquiries within 1 business day. Responses may take longer during weekends, public holidays, or periods of unusually high inquiry volume.
If you do not see our reply, please check your spam or junk mail folder.
To help us respond efficiently, please avoid sending multiple messages about the same request unless you need to provide additional information.
Returns and Refunds
If you would like to request a return or report a damaged, defective, incorrect, or missing item, please contact:
Please review our Return & Refund Policy before sending any item back.
Eligible return requests may be submitted within 30 days of delivery in accordance with our Return & Refund Policy.
Once an approved return is received and inspected, any applicable refund will be issued to the original payment method within 5 business days. Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund.
Please contact customer support before sending any return.
Do not send a product return to our principal office address unless Pearvely specifically confirms that address as the authorized return location in your return instructions.
Business Information
Brand: Pearvely
Operating Company: SwiftGoal LLC
SwiftGoal LLC is a limited liability company registered in the State of Colorado, United States.
Colorado Secretary of State ID: 20241631144
Principal Office Address:
525 S Broadway
Los Angeles, CA 90013
United States
Customer Support Email: support@pearvely.com
Customer Support Phone: +1 650-219-1001