Return & Refund Policy
Return & Refund Policy
Last Updated: September 7, 2026
This Return & Refund Policy applies to purchases made directly through the Pearvely website.
Pearvely is operated by SwiftGoal LLC, a limited liability company registered in the State of Colorado, United States.
1. 30-Day Return Period
We accept eligible return requests submitted within 30 days of the date your order is delivered.
To be eligible for a standard return, an item should generally be:
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Unworn;
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Unused;
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In its original condition;
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Returned with any original tags or accessories supplied with the product; and
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Packaged appropriately to help prevent damage during return transportation.
We may request photographs or other information where reasonably necessary to confirm the condition of an item or review an order-related issue.
Nothing in this policy limits any return or refund right that cannot lawfully be excluded under applicable consumer protection law.
2. How to Request a Return
Before sending any item back, please contact:
Please include:
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Your order number;
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The item or items you would like to return;
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The reason for the return; and
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Photographs where relevant to the request.
Our customer support team will review your request and provide the applicable return instructions, including the authorized return location.
Please do not send a product return to our principal office address or another address unless Pearvely specifically provides that address in your return instructions.
The authorized return location may differ from our principal office depending on the product and fulfillment location.
Contacting customer support before sending a return helps ensure that the return is directed to the correct location and can be properly identified and processed.
3. Return Shipping Costs
If a return results from a confirmed damaged, defective, or incorrect item, Pearvely will provide an appropriate return solution and will not require the customer to bear reasonable return shipping costs resulting from our error.
For an eligible change-of-mind return, color preference, or another return not caused by a product defect or fulfillment error, applicable return shipping costs will be communicated before the return is completed.
Any applicable return shipping charge will be disclosed as part of the return process.
4. Original Shipping Charges
For an eligible return based on a change of mind or personal preference, original shipping charges paid when placing the order are generally non-refundable.
If an item is confirmed to be damaged, defective, incorrect, missing, or otherwise subject to refund rights under applicable consumer protection law, any applicable shipping refund will be handled according to the circumstances and applicable legal requirements.
5. Refund Processing
Once an approved return is received and inspected, we will notify you of the outcome of the return review.
If the refund is approved, we will issue the applicable refund to the original payment method within 5 business days.
Your bank, card issuer, PayPal, or other payment provider may require additional time to process and post the refund to your account.
Any additional processing time required by your payment provider is outside Pearvely's control.
6. Damaged or Defective Items
If an item arrives damaged or defective, please contact us as soon as reasonably possible at:
For faster assistance, we recommend contacting us within 14 days of delivery where reasonably possible.
Please include:
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Your order number;
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A description of the issue;
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Clear photographs of the affected item; and
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Photographs of the packaging where relevant.
You may use “DAMAGED ITEM” in the subject line.
We will review the information provided and, where the item is confirmed to be damaged or defective, provide an appropriate resolution based on the circumstances.
The resolution may include a replacement or refund where appropriate.
The recommended 14-day reporting period does not limit any consumer right or remedy that cannot legally be excluded.
7. Incorrect Items
If you receive an item that is different from the product you ordered, please contact:
Please provide:
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Your order number;
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A photograph of the item received; and
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A brief description of the issue.
If we confirm that an incorrect item was sent, we will provide the applicable return, replacement, or refund instructions.
You will not be required to bear reasonable return shipping costs resulting from a confirmed fulfillment error by Pearvely.
8. Missing Items
Some orders may be shipped in multiple packages because products may be fulfilled from different locations or become ready for dispatch at different times.
If part of your order appears to be missing, please first review all available tracking information to determine whether another shipment is still in transit.
If all expected shipments have been delivered and an item is still missing, please contact:
You may use “MISSING ITEM” in the subject line and include:
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Your order number;
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The name of the missing item; and
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Any relevant tracking or delivery information.
We will review the available shipment information and provide an appropriate resolution where the item is confirmed to be missing.
9. Lost Shipments
If tracking information indicates that a shipment may have been lost in transit, please contact:
Please provide your order number and the applicable tracking information.
We may review the shipment status with the relevant carrier or fulfillment provider.
Where a shipment is confirmed to have been lost in transit, we will provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
10. Non-Returnable Items
A return may not qualify for a standard change-of-mind return where:
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The item shows signs of wear, use, washing, alteration, or damage occurring after delivery;
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The item is returned without components or accessories originally supplied with it;
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The return request is submitted outside the applicable return period, except where required by law; or
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The item is subject to a specific return restriction that was clearly disclosed on the applicable product page before purchase and is permitted under applicable law.
Nothing in this section limits rights relating to damaged, defective, incorrect, or misdescribed products, or any other consumer protection that cannot lawfully be excluded.
11. Exchanges
Direct exchanges may not be available for every product or destination.
If you would like a different color, style, or product, please contact:
Where a direct exchange is unavailable, you may be asked to return the eligible original item in accordance with this policy and place a separate new order.
Any applicable return instructions or costs will be communicated before the return is completed.
12. Order Cancellations and Changes
If you need to request an order cancellation or change, please contact:
within 24 hours of placing your order.
Please include your order number and clearly describe the requested change.
We will make reasonable efforts to accommodate timely requests, but cancellation or modification is not guaranteed because processing may begin shortly after purchase.
Once an order has been dispatched, it generally cannot be cancelled or modified.
After delivery, an eligible item may be returned in accordance with this Return & Refund Policy.
13. Promotional Orders
Unless specific promotional terms clearly state otherwise before purchase, eligible promotional purchases remain subject to this Return & Refund Policy.
Any promotion-specific return condition will be disclosed with the applicable promotion before the customer completes the purchase.
A promotion does not remove any consumer right or remedy that cannot legally be excluded.
14. Refund Method
Approved refunds are issued to the original payment method used for the purchase.
We do not normally issue refunds to a different payment account or payment method.
If the original payment method is no longer available, please contact customer support so that the matter can be reviewed based on the circumstances and applicable payment-provider requirements.
15. Refund Amount
The applicable refund amount depends on the reason for the return and the circumstances of the order.
For an eligible change-of-mind return, the refund generally covers the purchase price of the approved returned item. Original shipping charges are generally non-refundable.
For confirmed damaged, defective, incorrect, missing, or lost items, any applicable refund will be handled according to:
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The circumstances of the order;
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This Return & Refund Policy; and
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Applicable consumer protection requirements.
Any applicable return shipping charge or other permitted adjustment will be communicated before the return is completed.
16. Purchases Made Through Third Parties
This Return & Refund Policy applies to purchases made directly through the Pearvely website.
If a Pearvely product is purchased through an independently operated third-party retailer or marketplace, the return and refund process applicable to that purchase may be governed by the terms of the seller through which the purchase was made.
Please review the order confirmation or payment record to identify the seller responsible for the transaction.
17. Contact Us
If you have questions about a return, refund, damaged item, incorrect item, missing item, lost shipment, or existing order, please contact us:
Brand: Pearvely
Operating Company: SwiftGoal LLC
Colorado Secretary of State ID: 20241631144
Principal Office Address:
525 S Broadway
Los Angeles, CA 90013
United States
Email: support@pearvely.com
Phone: +1 650-219-1001
Please contact customer support before sending any product return.
The principal office address above is provided for business identification and correspondence purposes. It should not be used as a product return address unless Pearvely specifically confirms that address as the authorized return location in your return instructions.